>Nixxing Nyx – The Sale That Never Was…

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NyxGate. Nyx Fail. NixedNyx.  NYX120Fail. NyxFailSale. NixNyx.
There's a whole mess of 'em out there. A lot of annoyed former customers of the popular cosmetics company, who are now pissed off and angry because of Nyx's failure to appease or fix the problem. Ok, there's many blog posts written now, lots of Tweets, many upset Facebookers. I'll tell you my ridiculous story of the time I spent trying to get in on this "deal". I'm not really complaining- my protest of this entire debacle comes in the form of me never again purchasing their cosmetics. Not even second hand.
Oh- but I did meet one girl online who says she was able to check out. I don't know her personally, but hey- if it's true and she was able to get in on the deal- great! Good for her! And I told her as much! Continuing on… This story is the majority of a comment I left on a blog yesterday. Because I'm exhausted, the rain is killing my back, and I just don't feel like typing all of it up again- I'm cutting, pasting, and taking some creative editing and wording into my story.
I knew I wasn't going to get to the site as soon as the sale started, so I figured what the heck. I'd wait for a while, and then try. That way- the mad mobbing of the site should die down and processing an order should be easier. How would you feel if I told you I was online at 9pm EST trying to get to the site. Constant refreshing. No pages.
Refresh. Refresh. Refresh.
OOOHH an IMAGE.
Timed out.

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~ by Snarky Princess on May 17, 2011.

15 Responses to “>Nixxing Nyx – The Sale That Never Was…”

  1. >I was another one of the thousands who waited countless hours to purchase some stuff. All of which I was very excited about. But sadly, no Nyx for me. I can't say I will never shop there again, I haven't decided that part yet. I will say though that what I do own of Nyx came from Ebay LOL! But I do believe this was an affront to customer service everywhere and the people who pay their paychecks. I have been thoroughly disgusted with the way this was handled and no, I haven't received my coupon code yet either…

  2. >Still no code for me. I can't say I'm surprised.

  3. >I don't personally know Baroque in Babylon, but she managed to check out. Of the hundreds of people I've heard from, she was the only one.I'm really sorry to hear about all the trouble you went through for the sale. I find that Nyx message infuriating, as it isn't an apology at all, but a weird, annoying, ill-timed thank you. =\

  4. >My experience went a little like this. I heard about the sale on Saturday night due to targeted facebook advertising. I read some reviews on some products I was interested in. I put together a tentative wish list (not on their site, but on my compy). Then, around 2:30 EST, I waited for the sale to begin. And waited. And waited. While this was happening, they were stringing us along with status updates like "Not too much longer" and "Be patient!" So I was patient, and waited some more. Around 8 o clock my time, they finally opened up the site and it was a crazy thing. I couldn't get anything to load. For the first few hours of the sale, I didn't even see the main site. (Now, it should be said that I was also doing my schoolwork at the time, so I wasn't trying as often as some people probably were.) To make a long story short, I stuck with the sale through the night, checking on it every ten minutes or so, except for the six hours I slept. I'm glad I didn't give up sleep for it! I tried at 3 AM PST, because I figured the servers would have cleared by then. Unfortunately, they had not.When I woke up in the morning, I checked the page and it was the same, and that's pretty much when I gave up. In addition, there were reports of people finding the wrong order in their cart. There were also rumors that people were seeing other people's credit card information, but I don't know if that was true. The 50% off code, while a real present at any other time, was a huge middle finger to everyone who waited for the sale. In any traditional brick and mortar store, the people who got to the store first get the sales. In this f-ed up mess, it was mainly who had the persistence to keep pressing the F5 button. And even most of the persistent ones didn't get through.As I've said before, the way this whole brouhaha was handled saddens me. They could have shut the sale down and tried it another day. They could have done the right thing and extended the sale so we could buy later. They could have given us a better coupon code.So many "could haves" and what did we get? A coupon code that was insufficient and customer service who was out of touch at best and outright condescending at worse.I e-mailed for my code, but will not be using it. I just want to see if they actually make good, or maybe change their minds and issue a coupon that actually matters. Sorry for the super-long comment! I got started and couldn't stop!-Amanda

  5. >I had been lemming a few things from Nyx, but after hearing everyone's stories of the epic fail – I'll pass.Plenty of other places to shop.

  6. >I never even got the site to load for me!!! Not once.

  7. >I called and never recieved a call back… totally peeved

  8. >Nyx really should of known this all was going to happen.Their first mistake imo was making it only a 12 hour sale. With that short amount of time and huge discounted products they HAD to of known this would happen. And even if the server crash was a huge shocker they should of shut it down, fixed it and then extended the sale. I agree with Amanda 100% there should of been a que/wait time. This was completely random and you had no idea when your chance to check out would be. Their apology/50% off crap I have to say is a real FU to their customers.

  9. >I had pretty much the same experience but i gave up around 10pm because i had abandon all hope. This was overly ridiculous. And i'm right there with you.

  10. >@Melisa: I'm curious to see if we even get one :/ Based upon their current antics, I doubt it.@Manda: Mmmhhmmm… Right there with ya >.<@Vijiis: Amazing!! Congrats to her, while jealous in a good way! Out of how many *thousands* of fans… Hundreds check out. FAIL!@Amanda M: No worries! I know I'm not the only one! And you can write as much as you want 🙂 I agree with the huge middle finger comment too- how true!! Trust me… I could let loose with a LOT of profanities right now…. But I want to keep it kiddie safe here LOL@Zillah1199: Absolutely! Plenty of other places to get products from!!!@Persephone: UGH. I'm so sorry :(@Gunmetal27: Seriously?!?! JERKS!@Rebecca: You nailed it!! From what I've read, they've held dollar sales on their site before without any incident. It's strange this one crashed it.@Kattatonic Fierceology: I think their ship has sailed… Or at least lost a lot of their fan base.

  11. >My experience was pretty much the same as yours, Amanda (minus the excruciating back pain but adding in breaks for training Sunday afternoon and work on Monday). I had not been a devotee of Nyx but was eager to try after reading so many raves about the quality of their products…after this, not a chance. The CS (and I use the term loosely) was complete junk.Like Zillah said, plenty of other good fish in the sea to bother swallowing something rotten.

  12. >Hey, totally off topic, but I tagged you http://melissasrandommusings.blogspot.com/2011/05/my-abcs.html

  13. >ooo girl! I was so annoyed at them! Also the fact that they refuse to honor the $1.20 and then try to give us the 50% discount as a form of compensation.I will not be shopping with them for a while!! Just thinking about the whole mess makes me angry >.<

  14. >This whole thing is so freaking lame. I am glad I didn't participate in the sale, but I certainly feel sorry for everyone who wasted their time. What a bullsh*t apology from NYX…"Thank you for taking part in our sale!" Um, from the sounds of it, pretty much NO ONE was even able to take part!

  15. >I'll still purchase because I would have *never* known if not for the internet. I buy my Nyx from an Ulta store. I've never gone to their site and only buy online from indie companies so… my line isn't bad customer service (and I agree, it was bad!!) my line is product testing on small cute animals (or any animal) or using pigments knowingly that can cause horrible skin reactions. I feel for you though: I can't imagine how frustrating it was. 😦

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